Troubleshooting: Install and update

The majority of installation/update issues are resolved by running the installer while logged in as the PC’s local administrator account or as a domain administrator for network setups.

If an installation fails to complete successfully, in the first instance try right-clicking on the file and choosing the option “Run as administrator”. If this still fails to complete you may need to refer to your IT support to either run the update on your behalf or assign your PC user account sufficient permission to run the installer.

• Auto Update - Failed to download, couldn’t connect or 404 not found

• Update installation failed the file is being used by another process – Backup Failed

• Not enough disk space error and Move data failed

• Setup has detected that unInstallShield is in use. Please close unInstallshield and restart setup

• File Transfer Error

• Invalid Drive

• Fatal Error during installation

• No valid source file could be found

• You must be an administrator to remove this application

• Module E32DLL2.DLL failed to register

• We have found a problem with the installation file. Do you want to attempt to repair this file?

• Installing to the wrong location

• Troubleshooting: Install and update

• Installing the wrong software

• After updating you are asked for your licence details / your payroll data is missing

• Mapped drive missing during installation

• Network Installations

• After installing an update, Payroll does not open

• Setup doesn’t run past first extraction step

• Some files could not be created

• Windows user Account Controls Prompt for auto update

• User Permissions

• Performance issues with IRIS Earnie