We have found a problem with the installation file. Do you want to attempt to repair this file?
After updating/installing, when starting the software, a user is getting the message “We have found a problem with the installation file. Do you want to attempt to repair this file?” OR “Installation failed to install all components correctly. Please reset your system and run the Installation again.”
Normally if you see this message, simply clicking “Yes” will repair the installation and you will be able to proceed with payroll as normal.
However, if you see this message each time you start payroll, it would suggest your Windows user account does not have sufficient permissions to correctly apply the update.
To try and clear the problem right click on your payroll shortcut and select the option “Run as administrator“. This should elevate the user permissions. When you then see the repair message click “Yes” and the software should correct itself.
If you are still getting this message when starting the software it could be caused on a networked installation where the workstation PC(s) are not running the same version as the server.
In most instances, this will be corrected by downloading and install the latest version on all workstation PCs.
If, after trying the above, you still see the message when starting payroll, it is likely you will need to refer to your IT support. They will need to log on to the PC as a Local or Domain administrator account and run the installation on your behalf. We would recommend, at this stage, they perform a full installation.
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