Setup doesn’t run past first extraction step

After the initial extraction step the rest of in the install wizard doesn’t run, when you look in task manager the setup.exe process is listed as a running process. This is caused by a conflict between the installer process and some other service running on your PC.

We have seen this conflict caused by various email/messaging software. Try closing Outlook (or any other email client), Lync (or any other type of instant messaging service), Skype (or any other VoiP software) etc. and re-try the installation.

If this doesn’t resolve the problem the easiest way to proceed is to boot your PC into safe mode (or safe mode with networking if you are updating a network installation).

Windows XP,Vista & 7: When your PC is starting up, before you see the Windows Logo, tap the F8 key on your keyboard until you see the startup options. Select safe mode (or safe mode with networking).

Windows 8 & 10: At the sign-in screen, hold the Shift Key down on your keyboard while you select Power | Restart. After your PC restarts to the Choose an Option screen, select Troubleshoot | Advanced options | Startup Settings | Restart. After your PC restarts, a list of options should appear. Select Safe Mode or Safe Mode with Networking if you are installing to a network.

You will see Windows will start in a much more basic configuration, run the installation/update for your payroll. Once completed reboot your PC and let it start up normally.