IRIS Cascade support

Make sure to check the IRIS Cascade help centre for relevant information before contacting support. Many questions can be answered through our help centre resources.

If you cannot resolve the issue using the help centre, there are a few ways you can get support using IRIS Cascade:

IRIS Community

• Directly: www.iris.co.uk/iriscommunity

• Through IRIS Cascade: Admin > Support > Community Portal

An account is required to access IRIS Community.

On IRIS Community you can get support in the following ways:

• Chat with an agent

• Create the following cases:

  • Technical service request (TSR)

  • Incident

Phone support

• Contact support on 0344 815 5555 and ask for Cascade HR or Cascade Payroll service desk.