Chat with an agent
| IRIS Community - Chat with an agent
A video overview of how to chat with a support agent. |
You can chat with a support agent from most pages on IRIS Community.
-
Select Chat with an Expert.
Agent Offline is displayed when chat is not available.
-
In the Pre Chat Form:
-
Search for the correct IRIS Cascade product in Asset.
-
Select a Category
-
Enter a Subject.
-
Select Request Chat.
A reply will be received as soon as an agent becomes available.
-
Also see: