Known issues in IRIS Elements

We are aware of an issue where customers are seeing 502 Bad Gateway errors or a Sorry, we couldn't find that page message when attempting to access IRIS Elements, typically when accessing their tax returns or accounts.

We are working to resolve this issue as soon as possible. If you can, try the following:

• Clear your browser cache
• Try a different browser
• Use a different machine
• Go to https://elements.iris.co.uk

We apologise for the inconvenience this has caused.

We are aware of an issue with the teams functionality in IRIS Elements Practice Management. Because of this, we have taken the decision to hide this until we can provide a better experience for you.

Customers already using this feature can continue assigning work to existing team groups and access to them is via the same URL. However, new groups cannot be created. For more information, go to Practice teams settings.

We are working to resolve this issue as soon as possible. We apologise for any inconvenience caused.

We regret that our AML checks service is currently experiencing difficulties, resulting in the following check types being unavailable:

• UK Individual ID checks
• UK Company reports
• and so on

We are working with our provider to resolve the issue as soon as possible. We apologise for any inconvenience caused.

We are aware of an issue where IRIS Elements Tax and Accounts customers are unable to input figures into Trial Balance.

We are currently investigating the issue and hope to have a resolution soon.

EDIT: Resolved 29th February 2024

When attempting to upload documents to a client's record in the Documents tab, you may find the Select file button doesn't always acknowledge the mouse-click.

We are investigating the problem. In the meantime, you can drag and drop documents from File Explorer into the upload dialog.

Some users are incorrectly being told that they have reached their limit of proposals.

If you have subscribed on a PAYG basis (IRIS Elements Proposal Manager Essentials), please cancel your subscription and resubscribe. This does impact any live or historic proposals, but should fix the issue.

If you have subscribed on an annual plan (IRIS Elements Proposal Manager Professional), please contact rob.millen@iris.co.uk to arrange for your license to be reset manually. It is likely we have already attempted to contact you via email.

If you have yet to initiate a subscription, please access the IRIS Elements Marketplace and chose from the options available.

When adding PSC relationships, selecting the Nature of control is not working as expected. The scroll bar needs to be used in order to see, and select, the content of the list.

When editing the Supervisory body in practice details, any changes made revert back to the default.

This will affect some of the default text that appears in accounts report.