Delete Accounts

You can permanently delete your account from IRIS ParentMail, for example, if you are a staff member leaving your organisation. If you accidentally delete your account, you have seven days to recover your account before it is permanently deleted. For more information, go to Activate Deleted Accounts.

If you use an IRIS Identity account, your account is not deleted but you'll be unable to use it to log into IRIS ParentMail.

If your account has been permanently deleted and you need access again, you must request a new account from the person in your organisation who administers your IRIS ParentMail.

If a user requests their details are removed from IRIS ParentMail, you can delete their user details. For more information, go to Delete Users.

If you are your organisation's IRIS ParentMail administrator, your account becomes permanently deleted. If you require access again, log a support ticket (a Service Cloud account is required) with our Support Team.

IRIS ParentMail Accounts

Go to Account, then Delete Account. To send a request to delete your account, enter your account password, then select Delete My Account.

The account deletion details are displayed at the top of the page, confirming the date your account will be permanently deleted. You also receive an email confirming the request to delete your account has been received.

IRIS Identity Accounts

Go to Account > Delete Account, then follow the instructions.

You must enter the word Delete as displayed in the instructions to delete your account.