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IRIS ParentMail

Hi, how can we help?

Help by area

We are excited to announce we are launching a new version of IRIS ParentMail soon. To learn more, go to our Upgrade Help Centre.

If you have been upgraded to the new IRIS ParentMail version , for help and support, go to the New Version Help Centre.

What's New

Discover:

  • New features
  • Release notes for fixes and updates

Your Account

Get help with:

  • Managing your account
  • Changing your password

Text Messages

Get help with:

  • Sending text messages
  • Topping up and checking available credit
  • Accessing sent text messages

Emails

Get help with:

  • Sending emails
  • Accessing sent emails

Absences

Get help with:

  • Activating absence reporting
  • Managing reported absences

Forms

Get help with:

  • Using forms to send questionnaires, surveys, or get parent or carer consent
  • Dealing with form responses

Registers

Get help with:

  • Setting up attendance, club, and dinner registers
  • Adding students or pricing
  • Taking registers

IRIS PlusPay Payments

Get help with:

  • Setting up payment items
  • Managing cashless catering payments
  • Processing orders
  • Dealing with refunds

Parents' Evenings

Get help with:

  • Setting up a parents' evening
  • Managing appointment bookings
  • Activating video appointments

Events

Get help with:

  • Setting up an event
  • Inviting people to events

Data Management

Get help with:

  • Adding and removing users
  • Linking your Managing Information System (MIS) with IRIS ParentMail
  • Managing pre-admissions and leavers
  • IRIS ParentMail settings for your organisation

System Administration

Get help with:

  • Summer rollover processes
  • Importing data from your Management Information System (MIS)
  • Running and downloading reports

The IRIS ParentMail App

Get help with:

  • Customising the IRIS ParentMail app
  • Viewing the IRIS ParentMail app as a parent or carer would

Help with the IRIS ParentMail App for Parents and Carers

Visit the IRIS ParentMail app help centre to:

  • Get answers to parents and carers questions about the IRIS ParentMail app
  • Find help topics you can share with parents and carers who need help with the IRIS ParentMail app
  • Discover how the IRIS ParentMail app works for parents and carers