The new IRIS ParentMail
Search for answers and browse topics about upgrading to the new IRIS ParentMail
We are excited to announce a new version of IRIS ParentMail is coming soon that includes lots of improvements and new features.
The new version has lots of improvements based on feedback from our customers, including a refreshed and modern design, more modules and features available, and so much more, including...
- New instant messaging with Parents and Carers.
- Group conversations and posts that work like Social Media that you can control.
- Access to all modules and features without additional costs or changes to your contact.*
*Excludes access to the Payments module. It can be purchased for an additional cost.
To learn more about the new version, try our demo:
We also have demos to help you learn more about what has changed with existing features, and new ones. To try the demos, go to New IRIS ParentMail Demos.
Why are we being upgraded
We are committed to providing you with the best customer experience we can. IRIS ParentMail is being upgraded to move to modern technology. This brings it in line with our newer products and allows us to develop and bring you new features and integrations.
The upgrade is free, and there are no changes to your contract. Everyone is being upgraded, starting from the end of 2025 and into 2026. When it is time for your organisation to upgrade, we will notify you and share the details on our new Upgrade page.
The upgrade does not require the system to be offline. It is being done automatically outside of normal working hours.
What to expect during the upgrade
When your organisation is eligible for upgrade, the person listed as the main administrator on your organisation's record will receive an email with further details.
If the person listed as main administrator needs to be changed, contact our upgrade support team.
There will also be a dedicated Upgrade page in IRIS ParentMail available to all users. The page is being used to keep you updated about everything relating to the upgrade for your organisation. When it is available for you, a message will be displayed in IRIS ParentMail to let you know.
The page includes:
- The date your organisation is due to upgrade.
- Demos to learn more about the improvements and try the modules and features.
- Access to help and support with the upgrade.
If you have been selected for upgrade before the Upgrade page is available. Our dedicated support team will contact you to share everything you need to know.
What you need to do
To help you prepare to upgrade, try the demos and join any webinars about the upgrade that we promote. Details of these can also be found on the Upgrade page. The demos and lots of guides are also available on the new Help Centre.
Administrators might be asked to complete tasks before the upgrade date, depending on how your organisation is set up. Any tasks that must be completed will be on the Upgrade page and include guidance to help you.
What happens after we are upgraded
You can sign in and continue using IRIS ParentMail.
If your administrator did not complete the upgrade tasks, your access might be limited. To check your permissions and get access to areas of the system you need to use, contact them.
All the data for your organisation from IRIS ParentMail is available as soon as you sign in.
Importing data is not available for the new IRIS ParentMail. To keep data up to date from your Management Information System (MIS), a link must be set up using IRIS Sync. Administrators will get an notification to guide them through the set up process.
If your organisation was previously set up with the MIS Autolink, the link to your MIS must be set up again using IRIS Sync.
For guides and help with using the new IRIS ParentMail, go to our Help Centre.
For Administrators, if you need further help and guidance on the day your organisation is upgraded, use our Upgrade Day Checklist.
Help and support with the upgrade
We have a dedicated team to support you through the upgrade. Full details of training, and other support and help options available for your organisation are being shared in the communications about the upgrade.
For help before you upgrade, request help from the team using our form.
If you have questions about the new IRIS ParentMail, we also have demos and guidance on our new Help Centre.
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