View contacts (users)

The contacts page shows a list of the contacts (users) we have stored for your organisation.

Each organisation is usually assigned an administrator. This person is responsible for adding any contacts (users) to the IRIS Service Community, enabling their access and deciding who can make contact (known as an entitlement) with the IRIS Service Team.

Need an additional or to change the IRIS Service Community portal administrator? We have the answer to this and other common issues.

Select the contacts (users) page which lists all users who have been added to the portal and have activated their account. Once added, their access needs to be enabled. The Community User? column shows the current status of each contact.

Status	Description
	This contact has access to the portal, including Self Help. They must have an active Support Entitlement to create a case.
	This contact has no access to the portal.
	The contact is assigned as a IRIS Service Community Administrator.