Administration

What is a Community Administrator?

Each organisation is assigned a Community Administrator who is responsible for managing contacts and ensuring information is current.

Why do I need a Community Administrator?

Community Administrators manage contacts within theIRIS Community, which lets our teams know who has been approved by your organisation to engage with us, so that we can help you as efficiently as possible.

Who is my Community Administrator?

You can find out who your Community Administrator is by going to the Contacts page in the IRIS Community. If you don't have access to the IRIS Community, please contact Support and they will be happy to help.

How do I become a Community Administrator?

Your current Community Administrator will need to add you as a contact and grant you the necessary permissions. If your Community Administrator isn't available and you don't have access to the IRIS Community, please contact Support and they will be happy to help.

It's important to note that as a Community Administrator, you'll be able to view all cases that are raised by your colleagues on behalf of your organisation.

 

IRIS Community - Add Edit and Delete Users A video overview demonstrating the steps needed to Add Edit and Delete Users.