Administration

Each organisation is usually assigned an administrator. This person is responsible for adding any contacts (users) to the system, enabling their access and deciding who can make contact with the IRIS Service Team.

If you would like to change or remove the IRIS Service Community administrator (admin) please create a case.

You can choose an admin guide to allow you to: 

Administer contacts (users)

Grant access to contact the IRIS Service Team

IRIS Community - Add Edit and Delete Users
A video overview demonstrating the steps needed to Add Edit and Delete Users.

What happens if an IRIS Service Community user leaves my company or moves to another department?

It is important to keep your contact list up to date. If a user is no longer authorised to contact support, perhaps because they have changed roles or left your organisation, you should remove the support entitlement from the user.

The IRIS Service Community administrator for the company is responsible for this.

If the IRIS Service Community administrator is not available and you are unable to create a case, please contact support by phone for advice.

If you are an IRIS Elements customer

If you are the IRIS Elements Administrator, you automatically have access to the Service Community and you can also invite another user. If you're not the Administrator, you'll need to contact your IRIS Elements Administrator of ask them to add you to the community. Find out more.

If you are an IRIS ParentMail customer

If the IRIS Service Community administrator is not available and you are unable to create a case, please contact your account manager.