Employees with multiple My ePay Window accounts

There are a number of things to be aware of for employees who have multiple My ePay Window accounts.

An employee may have multiple My ePay Window accounts for a number of reasons. For example: Works for multiple employers, moving from one employer to another who also uses My ePay Window or moving to a different company in the payroll software.

An employee can use the same email address across multiple accounts, however the username must be unique.

When an employee or user tries to reset their username, My ePay Window will use the email address associated to the account to generate a unique web address. If the address is used for multiple accounts My ePay Window can't tell which account to send the email from. This does not happen if the employee or user needs to reset the password.

As a security and privacy measure we do not display any employer details during this process.

The user will receive the an on screen notification

Sorry we can't change this now because your email address is used with more than one employer.
Don t worry, just contact the employer directly and ask them to send you a reset link by email.
With this link you will be able to change your username

The employee will be asked to contact the employer, if you are not the direct employer then the employee or employer will contact you. In both instances a username reset must be carried out on behalf of the employee.