Known issues in Every Payroll

We do our best to keep everything running smoothly, but sometimes things happen.

This page lists the issues we know about, along with any workarounds and, where possible, an estimated time for a fix. We keep this page updated, so if something isn’t behaving as expected, this is the best place to check first.

Fixed issues lists what we've resolved within the last 6 months.

*Estimated fix dates (ETA) are subject to change.

Issue: Error When navigating to left employee-Index was out of range (83069)
Information: When showing the RTI Real Time Information is the current method for reporting PAYE to HMRC, comprising FPS and EPS submissions. information for a leaver, an employee-Index was out of range message is shown.
ETA*: October 2025
Severity:Low

Issue: Delay in Displaying Updated Employer Information via API input
Information: We are currently experiencing a delay in how updated employer information is reflected on the front end of the application. While the system confirms that updates have been successfully made and these changes are visible through the API, they may not appear immediately on the user interface. We are actively investigating the cause of this delay and working to ensure data updates are reflected promptly moving forward.
ETA*: 30th September.
Severity:Low

Issue: Customers using My ePay Window template 1 is not pulling through year to dates and annual salary. (60624)
Information: Customer can change to template 2 where the year to date figures will come through but not annual salary. The year to date figures are correct in the payroll.
ETA*: 30th September.
Severity: Low

Issue: Pension calculation is incorrect when a statutory payment override is entered. (82972)
Information: When a an SXP override is entered it adds to the assumed pensionable pay Assumed Pensionable Pay is a notional pensionable pay figure that is used to ensure that your pension is not affected if your pensionable pay reduces when you are away from work. It protects you if you are absent because of sickness, injury, or relevant child-related leave etc. Use of assumed pensionable pay would need to be indicated by the relevant pension provider, as it is not always used. for pension calculation
ETA*: 30th September.
Severity:Low

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We are actively working to resolve these issues and will release fixes as soon as possible. *ETA dates are subject to change.

History

Fixed issues lists what we've resolved within the last 6 months.

Severity	Description
High	Large impact on employees and can impact the payroll run.
Medium	May take additional time to workaround or complete the payroll.
Low	Should have a minimum impact on the day to day running of the software.