Known issues in IRIS Every Payroll
These are the current outstanding known issues, together with any workarounds available. You can also view fixed issues.
*Estimated fix dates (ETA) are subject to change.
Issue:We have received reports that in some instances, the final pension deduction is not being taken.
Information:This is under investigation to get an clearer understanding of the issue.
ETA*: Under investigation
Severity:Medium
Issue: Payroll analysis report has no debits when a department is selected.
Information: There is no workaround.
ETA*: 30th September
Severity: Low
Issue: Customers using My ePay Window template 1 is not pulling through year to dates and annual salary.
Information: Customer can change to template 2 where the year to date figures will come through but not annual salary. The year to date figures are correct in the payroll.
ETA*: 30th September
Severity: Low
Issue: Some customers have reported they receive a warning message for auto enrolment letters when no letters are pending.
Information: This does not impact automatic enrolment and if a letter is pending, it will still show.
ETA*: 30th September
Severity: Low
We are actively working to resolve these issues and will release fixes as soon as possible. *ETA dates are subject to change.
History
Item | Detail | Fixed |
BACS Stands for Bankers' Automated Clearing Services. It's an electronic system for transferring money directly between bank accounts in the UK, often used for payroll. | BACS files created are not respecting bank holidays. | 20/08/24 |
NEST Pensions - Investigation | Investigation complete and was a temp issue. | N/A |
Notional Payments | Notional Pay Code flag is not creating a notional payment. | 31/07/24 |
BACS Format | Standard 18 BACS export is in the wrong format. | 05/07/24 |
Pensions | Employees who opt out of the pension scheme are not being refunded automatically. | 27/06/24 |
P11D P11D is used by employers to report end-of-year expenses and benefits for employees who earned more than £8,500. Employees who receive Benefits in Kind (BiK) are entitled to an end of year report that outlines their benefits and expenses in the tax year. | P11D report not exporting as pdf, and unable to email P11D. | 16/05/24 |
401 Message | The user is being logged out despite being active. | 16/05/24 |
Payslips | Payslips are rounding to 3 decimal places instead of 2. | 30/01/24 |
Continuous service date | If you enter a continuous service date, it is not saved. This can impact statutory calculations. | 15/12/23 |
Employer Portal | Employer Portal with Multi Schedules not allowing New Starter entry when one schedule is set to approval. | 21/11/23 |
Journal | Journal imbalance for pension refund. | 06/11/23 |
Rollback | Rollback state not editable when pension is included within the payroll run. | 24/10/23 |
Severity | Description |
High |
Large impact on employees and can impact the payroll run. |
Medium |
May take additional time to workaround or complete the payroll. |
Low |
Should have a minimum impact on the day to day running of the software. |