Known issues in IRIS Every Payroll

These are the current outstanding known issues, together with any workarounds available. You can also view fixed issues.

*Estimated fix dates (ETA) are subject to change.

Issue:We have received reports that in some instances, the final pension deduction is not being taken.
Information:This is under investigation to get an clearer understanding of the issue.
ETA*: Under investigation
Severity:Medium

Issue: Payroll analysis report has no debits when a department is selected.
Information: There is no workaround.
ETA*: 30th September
Severity: Low

Issue: Customers using My ePay Window template 1 is not pulling through year to dates and annual salary.
Information: Customer can change to template 2 where the year to date figures will come through but not annual salary. The year to date figures are correct in the payroll.
ETA*: 30th September
Severity: Low

Issue: Some customers have reported they receive a warning message for auto enrolment letters when no letters are pending.
Information: This does not impact automatic enrolment and if a letter is pending, it will still show.
ETA*: 30th September
Severity: Low

---

We are actively working to resolve these issues and will release fixes as soon as possible. *ETA dates are subject to change.

History

Item	Detail	Fixed
BACS Stands for Bankers' Automated Clearing Services. It's an electronic system for transferring money directly between bank accounts in the UK, often used for payroll.	BACS files created are not respecting bank holidays.	20/08/24
NEST Pensions - Investigation	Investigation complete and was a temp issue.	N/A
Notional Payments	Notional Pay Code flag is not creating a notional payment.	31/07/24
BACS Format	Standard 18 BACS export is in the wrong format.	05/07/24
Pensions	Employees who opt out of the pension scheme are not being refunded automatically.	27/06/24
P11D P11D is used by employers to report end-of-year expenses and benefits for employees who earned more than £8,500. Employees who receive Benefits in Kind (BiK) are entitled to an end of year report that outlines their benefits and expenses in the tax year.	P11D report not exporting as pdf, and unable to email P11D.	16/05/24
401 Message	The user is being logged out despite being active.	16/05/24
Payslips	Payslips are rounding to 3 decimal places instead of 2.	30/01/24
Continuous service date	If you enter a continuous service date, it is not saved. This can impact statutory calculations.	15/12/23
Employer Portal	Employer Portal with Multi Schedules not allowing New Starter entry when one schedule is set to approval.	21/11/23
Journal	Journal imbalance for pension refund.	06/11/23
Rollback	Rollback state not editable when pension is included within the payroll run.	24/10/23

 

Severity	Description
High	Large impact on employees and can impact the payroll run.
Medium	May take additional time to workaround or complete the payroll.
Low	Should have a minimum impact on the day to day running of the software.