Fixed issues
This page contains a list of fixed known issues for the last 6 months.
| Item | Detail | Fixed |
| Employee record | Error when searching for a leaver or future starter employee. | 23/07/2025 |
| Pensions | When overriding the employer pension contribution during a payrun, you are unable to apply further overrides or reverse the override. (79057) | 10/072025 |
| Payroll | The previous payroll ID is being removed after changes are made to an employee record. (77392) | 10/07/2025 |
| HMRC His Majesty's Revenue and Customs is a non-ministerial department of the UK Government responsible for the collection of taxes, the payment of some forms of state support, the administration of other regulatory regimes including the national minimum wage and the issuance of national insurance numbers. | Incorrect HMRC Payment for Employers Claiming Employment Allowance A scheme where a business can claim a reduction in the amount of employer's National Insurance contributions (NICs) they have to pay. via Connected Service | 29/05/2025 |
| Payslips | Customers downloading payslips are reporting these no longer download in the specified sort order. | 28/05/2025 |
| Pensions | Pension opening balances from a previous tax year are appearing in the first month pay run. | 12/05/2025 |
| Payslips | Bureau users are unable to schedule payslips if approval is required. (68089) | 12/05/2025 |
| EXB Expenses and Benefits. EXB refers to any benefits or expenses that an employee receives from their employer that are not included in their regular salary. submissions | EXB submission does not currently include the Cash Equivalent values. | 30/04/2025 |
| Payment file | Download Payment file is not taking in to account the bank holidays. | 30/04/2025 |
| Connected Services | Attachment of earnings orders not being sent to Modulr. (75083) | 01/04/2025 |
| Teachers Pension | Notional pay for teachers pension not calculating correctly (70313) | 27/03/2025 |
| Teachers Pension | Tierable pension pay not calculating correctly when making a backdated payment. (73968) | 27/03/2025 |
| Tax codes | Future year tax codes being applied in month 12. (N/A) | 17/03/2025 |
| Import | Unable to import negative payments using payments import. (73389). | 13/03/2025 |
| National Insurance A system of contributions paid by workers and employers in the UK, which funds various state benefits, such as the State Pension and Jobseeker's Allowance. | Class 1a Employers pay these directly on their employee’s expenses or benefits. NI is not appearing on the payroll analysis. (69076), year to date balance report (69091) and the pay period NIC screen (69092). | 13/03/2025 |
| Tax codes | Manually applying tax codes that are dated for tax year 25/26. (74352) | 13/03/2025 |
| Teachers pension | Notional pay for teachers pension not calculating correctly (70313). | 26/02/2025 |
| Car benefit | An incorrect opening balance for car benefit cannot be amended once payment has been made. (68807) | 04/02/2025 |