Staffology Payroll: updates webinar

January 2025

You can access a recording of the webinar. (Registration required)  External website

Questions and answers

During the session customers can ask questions to the team on product features, updates or anything else. A record of the questions and answers from each webinar will be added to the customer updates area.

Intersected in attending the next webinar? Let us know at www.iris.co.uk/preference-centre

Do bureau users have access to in app help? We don't have this option.

Bureau users should have access to in-app help via the question mark icon located in the top right corner of the screen. If this option is not appearing for you, alternatively the in app help can be found at https://help.payroll-app.com/wla/home-w.htm

We desperately need a modulr bank file and a g2n/payroll analysis report on departmental totals only - are these on the roadmap?

Thank you for your request. The forthcoming report writer is expected to provide more flexibility and may be able to handle the departmental totals you're looking for. We’re actively working on enhancing our reporting capabilities, and we will keep you informed of any updates as they become available

I am a bureau user and you mentioned that Payroll Squads have been rolled out. I can't find anything on the help page to help me get this set up

While the feature has been rolled out, the setup guide is currently being added to the Help Centre and should be available soon. In the meantime, if you need any immediate assistance, please don't hesitate to contact our support team.

Is there a way to import a mass upload file of bank details on Staffology?

For employees, yes this can be done by using the employee import fuction and selecting 'Allow updates to existing employee records'. At a minimum you will need the employee number and the bank detail fields.

Our staff salary is calculated on the 260 ruling, how difficult is it to change the setup to a working day calculcation?

The change to a working day calculation can be implemented at the working pattern level. However, it would require updates to each individual working pattern that is currently in use. While this process isn't overly complex, it may take some time depending on the number of patterns in place. This can be changed by going to the 'Settings > Working Patterns.

Sorry when are the multiple weeks work patterns scheduled to be released?

We aim to have this functionality available the 2nd week of February.

Is there a limit to how many payroll journals can be sent to Xero. e.g {"Type":null,"Title":"Forbidden","Status":403,"Detail":"AuthenticationUnsuccessful"...

At present, we are not aware of any specific limits. However, it's worth noting that there may be restrictions based on the terms of the licence, which would need to be verify to ensure there are no unforeseen limitations.

At present, we are not aware of any specific limits. However, it's worth noting that there may be restrictions based on the terms of the licence, which would need to be verify to ensure there are no unforeseen limitations.

I'm new to Staffology. I have seen various webinars & other demonstrations, but some facilities seem different to the current payroll, probably as they were recorded at an earlier time. Where do I find the most up to date user manual - in the Help section, or via a weblink?

Thank you for your query. The Help section within Staffology contains the most current user manual, and it is consistently updated to reflect the latest changes and features. We recommend referring to this section for the most accurate and up-to-date guidance.

We are getting errors on some rtis saying the address does not match but we have not changed anything on the software and they went through before fine on the old software would the address issue be referring to the employer address or an employee?

Thank you for your query. Based on the information provided, it seems likely that the issue may be related to the employer's address, such as an incorrect postcode or the absence of a minimum of two address lines. I would recommend reviewing the employer address details in the system to ensure they meet the required format.

When will there be a function for NI holiday advance?

This is currently a future consideration and can be tracked through our ideas portal.

Will Avgholhrs work when importing holiday absences?

We’ll look into this further as part of a future consideration.

We need the original payslip A statement provided by an employer to an employee, detailing their wages, deductions, and net pay for a specific pay period.This is a legal requirement under the employment rights act and should be received on or before the pay date. layout in Myepay - not just template 1 and template 2 - also holiday days do not appear on the published payslip on Myepay, which means we cannot use Myepay for some employers.

Currently, there is an option to display holiday hours on the payslip, but there is not an option to display holiday days at this time. If you would like, we can assist you with setting up the holiday hours display on the payslip for your employers.

Is it possible to email one payslip once a payroll has been run without sending all payslips? It is not safe to download one payslip and email it out. It also has to come from an email address that you do not want they employee to have

We’ll look into this further as part of a future consideration.

Can payslips be scheduled to be posted to My Epay Window?

We recognise the importance of this feature and are pleased to inform you that it is currently included in our development roadmap. This can be tracked via our ideas portal.

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