Troubleshooting

Check this page for solutions to some common problems while migrating your Keytime data into IRIS Elements.

If you are experiencing a problem that is not on this page, please log a support ticket with the IRIS Support team.

For more information on available support, go to Get help and support.

 

You do not need to try migrating again, but you will have to log a support ticket for IRIS Support, providing the full error message.

In the DMA tool, stop the DMA service if it is still running. Go back to the Connect Tax/Accounts Data page (depending on what data you are migrating) and make sure the paths are correct. Select Test Connections. If the paths turn green, make sure to select Save before Next and try starting the DMA again. If the paths did not turn green, use the Browse button to navigate to the correct location.

This error message is displayed when it is likely the DMA has stopped running. Go back to the DMA and check it is still running, if it has stopped, select Start DMA Service again.

If you have selected Start DMA Service, but the DMA keeps stopping, go back to the previous step and select to Test Connections. If the paths turn green, make sure to select Save before Next. Try the DMA again.