Video Appointments not Displayed for Staff Members
If teachers or staff members invited to a parents' evening does not have any booked video appointments displayed, you must check the following:
- Video appointments are activated.
- For the parents' evening event they are invited to:
- In the parents' evening event Information section, Video is Yes.
- They are linked to an invited class.
- Parents and carers have booked video appointments with the staff member.
- For the staff member's IRIS ParentMail account:
- They have registered their account and it has Connected status.
- If they have more than one Connected account, add the duplicate account to the parents' evening event.
- They have permissions to access video appointments.
- They are logged into the IRIS ParentMail administration system for your organisation, not their personal feed.
If booked video appointments for the staff member are still not displayed, log a support ticket (a Service Cloud account is required) or select Live Chat to contact the Technical Support Team.