AI Writing Assistant Top Tips
Important Messaging Update
Customers have been trying the new Messaging and sharing their feedback with us. We’ve decided that while we look into improving the Messaging module, we’ll no longer be turning off the Email and SMS modules, and you can continue to use them.
Have you started using our AI Writing Assistant? — To get the most out of it try our top tips!
Do not enter any personal or sensitive data, intellectual property, or other information that should not be publicly available. For more details about what not to enter, go to
Overcome Writer's Block
If you don't know where to start with an email to parents and carers, just entering a few details is all the AI needs to generate an email you can edit to meet your needs.
Example:
Writing an email about a school trip? — Enter the destination, date, and time, and the AI Assistant will do the rest.
Provide Clear Instructions
To get the best out of the AI Writing Assistant, enter clear instructions about what you want it to do and include in messages.
Example:
Write an email to parents and carers only using words that would be understood by recipients who do not use English as their first language about what they need to do to book their child a place for a school trip. Display the details in a numbered list.
Set Word Limits
To keep the details in emails clear and to the point, ask the AI Writing Assistant to use a set word limit.
Example:
Write an email to parents and carers about the school being closed due to bad weather in less than 50 words.
Include Examples
If you are sending an email about a new system or service, ask the AI Writing Assistant to include examples of how the recipient can use it.
Example:
Write an email about our new reading system and include examples to suggest how parents and carers can use it to help their children read at home.
Find the Right Tone
When sending emails about sensitive topics, provide the context to the AI Writing Assistant to have it create assertive and respectful or compassionate responses.
Example:
Write an email to parents and carers about the poor behaviour of students during break times.
Use Balanced Views
If you need to send an email about a topic that could have mixed views, ask the AI Writing Assistant to consider different views recipients might have.
Example:
Write an email to parents and carers about sex education classes considering the different views they might have about their child attending.