Common Errors

When posting and importing information such as budgets, transactions, and catalogues, it is important that the data you enter is consistent with the set up of your system. If you enter any data that is incorrect the import fails.

This following table contains a list of some of the most common errors and a summary of what you need to do to fix them. More details about each error can also be found in this topic.

Error Code Description Summary

1490

N/A

The account for nominal ABCxxxx on detail line x is invalid

The account xxxx/xxxx does not exist.

 The account you have entered on this row does not match that of an account on the ledger linked to the nominal. This is usually as a result of a typo, the account not exsisting, or the account is on another ledger.
1491

10465 		Input is not allowed for the nominal ABCxxxx on detail line x

Not permitted to post to nominal ABCxxxx 		Input allowed box is deselected for the specified nominal. Your CUSTADMIN user needs to enable it or you need to specify another nominal on the import.
1493 User does not have appropriate security role for the nominal ABCxxxx on detail line x The user does not have the applicable security role(s) to post to the nominal. Your CUSTADMIN user needs to give the user access. This typically occurs when importing.
N/A Input is not allowed for account xxx_xxxx/xxx Input allowed box is deselected for the specified account. Your CUSTADMIN user needs to enable it or you need to specify another account on the import.
2401 The period xxxx/xx.xx is invalid or closed (check access)

The period being posted into is closed or is not in the correct format. Choose another period or speak to your CUSTADMIN user to give you access to post into the period.

Also check the period is in the correct format.

Error 1490 - The account for nominal ABCxxxx on detail line x is invalid / The account xxxx/xxxx does not exist

Error 1490 means the account you have entered on this row does not match that of an account on the ledger linked to the nominal. This is usually as a result of a typo, the account does not exist, or the account is on another ledger. There are two variations of this error, but both are caused by the same issue and have the same solution.

To correct this error:

  1. Select Masters, then select Nominals.
  2. Select the applicable nominal mentioned in the error message. Make a note of the ledger.
  3. Select Masters, then select Ledgers.
  4. Select the ledger that is linked to the nominal.
  5. Select Accounts.... These are the list of accounts which are associated with the nominal you are posting to. You must select one of these accounts against the nominal you are posting against.

Error 1491 / 10465 - Input is not allowed for the nominal ABCxxxx on detail line x

Error 1491 / 10465 means Input allowed is not selected for the specified nominal. Your CUSTADMIN user needs to select it or you need to specify another nominal on the import.

To do this:

  1. Select Masters, then select Nominals.
  2. Select the nominal detailed in the error message.
  3. Select the Details tab.
  4. Select Input allowed.
  5. To save the changes, select Apply.

Error 1493 - User does not have appropriate security role for the nominal ABCxxxx on detail line x

Error 1493 means the user does not have the applicable security role(s) to post to the nominal. Your CUSTADMIN user needs to give the user access. This typically occurs when importing.

To resolve this issue:

  1. Select Masters, then select Nominals.
  2. Select the nominal detailed in the error message.
  3. Select the Security tab, make a note of the security roles on View and Post.
  4. To check if the user group the user is assigned to has the security roles assigned, go to Administrator.
  5. If the security roles for the nominal are not set for the user group, assign the security roles.

Error - Input is not allowed for account xxx_xxxx/xxx

This means the Input allowed box is not selected for the specified account. Your CUSTADMIN user needs to select it or you need to specify another account on the transaction.

To do this:

  1. Select Masters, then select Ledgers.
  2. Select the ledger detailed in the error message.
  3. Select Accounts... to view the accounts on the ledger.
  4. Select the applicable account, then select the Details tab.
  5. Select Input allowed.
  6. To save the changes, select Apply.

Error 2401 - The period xxxx/xx.xx is invalid or closed (check access)

Error 2401 means the period into which documents are being posted or imported is closed or is not in the correct format. Choose another period or contact to your CUSTADMIN user to give you access to post into the period.

To correct this error:

  1. Select Masters, then select Periods.
  2. Select the period to which you are trying to post, as detailed in the error message description.
  3. To allow documents to be posted to the period, the Access Level might need to be changed. For more information on opening and closing accounting periods, go to Opening/Closing Accounting Periods.