Remove support entitlements

Need an additional portal administrator? Contact our IRIS Service Team.

As an IRIS Service Community administrator, you can determine who in your organisation can raise a case with the IRIS Service Team for assistance. Access to contact the IRIS Service Team is granted by adding a Support Entitlement. You can revoke access by removing a Support Entitlement.

This method removes individual entitlements from the Support Entitlements page. Alternatively, you can remove one or more support entitlements from a contact profile.

This process needs to be carried out for each IRIS application, product, hardware or service the user may want to contact IRIS Service Team about.

It is important to keep your Support Entitlements list up to date, especially if a user has left or changed roles.

1. Select Support Entitlements page.

2. Select the drop-down arrow next to the user you wish to remove the entitlement from.

   

3. Select Delete from the list. You will be asked to confirm the action.

   
4. Select Delete to confirm.