Add a contact
You can use the Contacts page in the IRIS Community to add new contacts.
You can add a contact in a few easy steps:
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Select Create Contact
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Complete the Required Information fields. (indicated with red asterisks)
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Select Create
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Select Next to add Contact Entitlements to the new user.
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Select Save.
Contact Entitlements are linked to each contact, and let our teams know who has been approved by your organisation to engage with us, and for which products. It is important that you keep your contact list and their contact entitlements up to date.
Once the contact has been added, select it, and then select enable access. This gives the user access to the IRIS Community.
For Technical Support, contacts must have the necessary Support Entitlements to be able to create cases via the IRIS Community and engage with us.