Maintaining Contacts (users)

You can use the Contacts page in the IRIS Community to add new contacts, to view and manage existing contacts, and to remove contacts.

To make sure that we can support you and your colleagues as quickly as possible, it is important that you keep your contact list up to date.

The Community User? column shows the current status of each contact.

Contact Statuses:

• Community User: this contact has access to the portal.

• Not a Community User: this contact doesn't have access to the portal.

• Community Administrator: this contact has access to the portal and is a Community Administrator.

Need an additional Community Admin? Contact our IRIS Service Team.

Additional editing of a Contact can be done by either

• Highlighting the Contact on the Contacts page, and selecting Edit from the drop down on the right

• Accessing the Contact record, and selecting Edit in the top right of the record screen.

Status	Description
	This contact has access to the portal, including Self Help. They must have an active Support Entitlement to create a case.
	This contact has no access to the portal.
	The contact is assigned as a IRIS Community Administrator.