Login: Unable to sign in (username)

When trying to log in and entering your user name (email address) the message "unable to sign in" is displayed.

Troubleshoot if you receive this message when entering the password

Your account may not be activated.

• Check for an activation email sent to your registered email address.

  • Activation emails are typically sent from no-reply@payroll-app.com.

  • Search your inbox using keywords such as "activation," or the sender addresses above.

  • Don’t forget to check your spam or junk folder.

  If you can't find the activation email, please contact support.

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