Error 2147XXXX when installing

IRIS GP Payroll

This process is only for Error 2147xxx when installing.
Looking to install the update as part of the year end process?
Find out more

Looking to install the update as part of the year end process?
Find out more

Error 2147xxxx is caused when components were not installed correctly or the search for payroll.exe has timed out.

All updates must be installed as an administrator. For all updates right click on the download and select Run as administrator. The computer may ask for a user name and password. Support are unable to provide this.

Run as administrator

Contact your IT department/supplier.

To install the update after getting Error 2147xxxx

Before you run the update

This process is only for Error 2147xxx when installing.
Looking to install the update as part of the year end process?
Find out more

  1. Create a backup.

    You need a backup before you start the process.

  2. Open file explorer and find the payroll folder. This is usually c:\payroll.

  3. Right click payroll and select Rename.

  4. Change the name of the payroll folder to payroll.old.

Updating the payroll

This process is only for Error 2147xxx when installing.
Looking to install the update as part of the year end process?
Find out more

  1. Go to the download page and select New Installation of GP Payroll.

  2. Save the file to a easy to remember location. Desktop or Documents.

    You must choose the New Installation of GP Payroll download.

  3. Right click on the saved file and select Run as administrator.

    The computer may ask for a user name and password. Support are unable to provide this. Contact your IT department/supplier.

     

  4. Follow the install instructions.

After you run the update

This process is only for Error 2147xxx when installing.
Looking to install the update as part of the year end process?
Find out more

Restoring the data

  1. After the install, the default password payroll is used.

  2. Restore the backup.

    After restoring the data, your normal password is restored.

Restoring the previous years and emergency backups.

  1. Go to file explorer and open payroll.old

  2. Copy any folders with xxxxPayroll (where xxxx is a year) and payzip to the payroll folder.

  3. Open payroll as normal.

Before:

After: