Help and support for IRIS Elements

We hope you are enjoying using your IRIS Elements trial. If you need help and support during this time, we have a few options for you: 

Introduction to IRIS Elements Video

Watch our Introduction to IRIS Elements video to learn how to complete key tasks in IRIS Elements and each of the products.

Help within IRIS Elements

Our knowledge bot, Ellie, is available for the first 30 days. To open the help, select the Ellie icon on your IRIS Elements screen.

The knowledge bot is only displayed if you accepted the Measurement cookie.

Help Centre

If you need more help and support using IRIS Elements, visit our Help Centre to: 

• Browse all available topics
• Get details about new releases and features coming soon
• Find more detailed information about processes

Contact Support

If you need further help and support, log a support ticket (a Service Cloud account is required) with our Support team.

IRIS Elements Service Plan Essentials Plus subscribers can also contact support by telephone.