Stopped Automatic Top Ups
When an automatic top up for a student account is stopped, an email and IRIS ParentMail account notification is sent to the parent and carer who set it up with the reasons why and what they need to do.
When automatic top ups are stopped, the details remain set up for the account and are just switched off. No further payments are taken to top up the account until the parent or carer switches the automatic top up on again.
Why Automatic Top Ups have been Stopped
An automatic top up for a student's account is stopped when:
- A parent or carer chooses to stop them from their IRIS ParentMail account.
- Your organisation has chosen to stop automatic top ups for the student account.
- The student's account has been unlinked from the account of the parent or carer who set up the automatic top up.
What you need to do
Automatic top ups that have been stopped can only be started again by a parent or carer linked to the student switching them on from their IRIS ParentMail account.
If the automatic top up has been stopped because your organisation has unlinked the student account from the parent or carer account, before the automatic top up can be switched on again, you must link the student account again.