Deal With Payment Alerts
When a person pays for an item outside of the ordinary process, there are some instances where you receive a payment alert. For example, the purchase window closed between the time that the person added the item in their basket and the time that they checked out, or they requested your organisation take a manual payment for an item requiring consent, but consent was not recorded at the time of purchase.
Payment alerts are displayed in a badge next to the Payment Alerts menu item.
- Go to Payments > Payment Alerts.
- Search by name or order ID, then select the required payment alert.
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Details of the alert are displayed. Select Actions, then select from the following options:
Refund — to refund the order.
Accept Order — used for orders that have already been processed and paid for but need to be accepted (for example, consent is required). Select the required item, then select Accept.
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A success message is displayed. Select OK.