Manage IRIS ParentMail Administrators

If you need to change the administrator for your organisation IRIS ParentMail account and system, log a support ticket (a Service Cloud account is required) for our Support Team with the following information for the new adminstrator: 

  • Title
  • First Name
  • Last Name
  • Email Address
  • Confirmation from your Business Manager, Headteacher, or existing System Administrator that the details can be changed

When confirmation is received, IRIS ParentMail send a registration link with a 7 digit verification code to the new administrator.

If there are any problems registering or entering the 7 digit verification code select Live Chat to contact the Technical Support Team.

The administrator must follow the instructions based on whether they have previously registered with IRIS ParentMail:

Administrators Not Previously Registered with IRIS ParentMail

  1. Select Register in the email.
  2. Select I don't have a ParentMail PMX account.
  3. Enter the 7 digit verification code included in the registration email, then select Verify Now.
  4. Check the account details are correct, enter a New Password, then enter the same password again in Confirm Password.
  5. Select I have read and accept the Terms and Conditions, then select Complete Registration.
  6. A success message is displayed. Select Let's Go to open IRIS ParentMail.

Administrators with a IRIS ParentMail Account

  1. Select Manage Your Connections in the email.
  2. Select I already have a ParentMail PMX account link.
  3. Enter the 7 digit verification code included in the registration email, then select Verify Now.
  4. Enter the Email Address and Password for your IRIS ParentMail account, then select Login.
  5. A success message is displayed. Select Let's Go to open IRIS ParentMail.