Tutors Rejected Records Report

After importing the Parents Evening: Tutor Export, rows with missing teacher details that failed to import are displayed in the Rejected Records Report.

The Status column displays why the data failed to import in IRIS ParentMail:

  • Complete Row Rejection — All the data in the row failed to import
  • Partially Rejected — The student data has been successfully imported but the details for the parent or carer failed to import
  • Import Successful (warning only) — The data has been successfully imported but contact details failed to import.

The Reason column displays what data must be updated to import the data in IRIS ParentMail:

Reason What data must be entered
A user with that email address already exists at this organisation / A user with that mobile number already exists at this organisation / Cannot import as user already exists:

Check the IRIS ParentMail user list to find the user with the same details.

If the details are for the same parent or carer, they have more than one record in your Management Information System (MIS). The duplicate records must be removed from your MIS.

For details assigned to more than one parent or carer, contact the parents or carers to ask them to confirm their details.

Email address/mobile number is not valid Enter the relevant email address or mobile number for the parent or carer, or staff member
Incorrect DOB Format Student date of birth must be entered in DD Month YYYY format, such as 09 November 2011
Incorrect Gender Format Enter M for male or F for female.
Student ID and Contact ID (SIMS Only)

To force SIMS to create a new unique ID code for the parent or carer, in SIMS: 

  1. Take notes of the parent or carer details.
  2. Delete the parent or carer record.
  3. Create a new record for the parent and carer with exactly the same details as the deleted record.
Parent requires a forename. Parent requires a surname. Parent Requires contact ID. Parent requires either an email address or mobile number or both:

Check at least one parent or carer for the student has Parental Responsibility selected in you Management Information System (MIS), then copy their details.

In SIMS, section 5: Family/Home — If Court Order is selected, you must clear the selection for contact details to be imported in IRIS ParentMail. When the parent or carer has been successfully imported in IRIS ParentMail, in SIMS, select Court Order.

Parent requires a forename / Parent requires a surname:

Enter the parent or carers first name or last name.

If the parent or carer details are unknown, enter a full stop or initial, then they can update their details when registering their IRIS ParentMail account.
Parent Requires Contact ID:

Copy the Contact ID for the parent or carer from your Management Information System (MIS).

If the parent or carer does not have a Contact ID in your MIS, use the formula =”MAN-“&J2&K2&M2 to create a unique code in the report.

Parent requires either an email address or mobile number or both:

If importing data from SIMS: 

  • The email address must be selected as Home and Primary
  • The mobile number must be selected as Mobile and Primary

If using a different Management Information System (MIS), check the details have been entered in the correct fields, then copy the details to the import report.

Parent title not valid: The parent or carer details have been imported but the title entered has not been imported.
Unknown personal relationship type: Other. Using Parent instead:

The warning is displayed because a relationship type entered was not on the IRIS ParentMail list. The record is automatically updated to Parent.

If the relationship type needs to be changed, enter one of the relationship types available for IRIS ParentMail users.

If you require any assistance going through your Rejected Records Report, select Live Chat to contact the Technical Support Team.