Getting Started with IRIS ParentMail

When you have set up and activated IRIS ParentMail, you can start sending communications to parents. Within this topic, we provide some recommended process to help you promote and get started using IRIS ParentMail.

You need to set up IRIS ParentMail before you can start using it to communicate with parents, create and manage events, and manage online payments for school dinners or clubs.

Tell Parents about IRIS ParentMail

We recommend sending information about IRIS ParentMail to parents at least a week before you start using the software.

Send the Improving Communications letter to parents, which provides information about the benefits of registering withIRIS ParentMail.

Activate IRIS ParentMail

When IRIS ParentMail was installed administrator accounts should have been created and activated for you. When you are ready to start using IRIS ParentMail you need to contact our support team who activate your software, which then sends out the registration invitations to parents.

You are unable to send registration invitations to parents if you do not have an active account for IRIS ParentMail. To activate your account, please contact our support team.

Monitor Registrations

From the IRIS ParentMail Dashboard, you can monitor the percentage of who parents have registered.

If the percentages for the statistics are less than 75%, click Improve your Stats. The Boost Registration window is displayed, from which you can download letters to send or resend registration invitations to parents. You can also run reports or view records that are missing contact information.

We recommend resending registration invitations to parents who have not yet registered a week after the first invitation was sent, then again two weeks after the second invitation is sent.

Send Messages to Parents

During your first week using IRIS ParentMail, we recommend you send at least three messages to parents.

You can send messages to parents using email or text message.

Advertise IRIS ParentMail

Advertise that you are using IRIS ParentMail and the benefits on your school website, newsletter and at events, for example Parents' Evenings.

Register staff

Send invitations to staff members so they can register for IRIS ParentMail so they can receive messages and complete training for how to use the software.