Why are we being upgraded

We are committed to providing you with the best customer experience we can. IRIS ParentMail is being upgraded to move to modern technology. This brings it in line with our newer products and allows us to develop and bring you new features and integrations.

The upgrade is free, and there are no changes to your contract. Everyone is being upgraded, starting from the end of 2025 and into 2026. When it is time for your organisation to upgrade, we will notify you and share the details on our new Upgrade page.

The upgrade does not require the system to be offline. It is being done automatically outside of normal working hours.