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To access this screen, go to Communication Tracking in the Staff Control Panel, then Action the particular letter request and go to Reprint.
This option reprints the particular letter. It will open up the letter in Automail so it can be printed. This will either open up in the document processor or MS Word, depending on whether it is an old automail letter or a new automail letter. Then, the system will ask for a description of this new link. A second link will then show for this document.