What is the IRIS Community?

The IRIS Community is a portal where you can create and monitor technical support cases with our dedicated teams. Additionally, you'll have access to Chat where you can speak with an expert.

IRIS Service Community Overview A video overview demonstrating the portal.

An overview of the portal.

Home

• Create new cases

• Receive notifications of important messages from IRIS

• View cases that require your attention

Self Help

• Access knowledge articles relating to the products you have with IRIS

Cases

• Create new cases, and view and manage your existing cases

Assets (Products)

• View the software, products, hardware and/or services you've purchased with IRIS

Contacts

• View contacts that have been approved by your organisation to engage with us

• If you're an IRIS Community Administrator, add and manage contacts

Support Entitlements

• View the type of support for each Asset you have with IRIS (e.g. Digital only, Telephone)

IRIS Contacts

• Access useful contacts within IRIS

• View the contact details for your Account Development Executive

Chat

• Chat with an expert

IRIS Service Community Overview A video overview demonstrating the portal.

Show me A video overview demonstrating the portal.