Getting started

What is the IRIS Community?

The IRIS Community is a portal where you can create and monitor cases with our dedicated technical support teams. Additionally, you'll have access to Chat where you can speak with an expert.

Why do I need access to the IRIS Community?

Having access to the IRIS Community lets our teams know that you've been approved by your organisation to engage with us, so that we can help you as efficiently as possible.

How do I access the IRIS Community?

It's best practice for each organisation to have a Community Administrator who is responsible for creating and managing contacts and ensuring information is current. Once your account is set up, you'll receive a welcome email with your username and instructions on how to log in.

Logging into the IRIS Community for the first time?

The first time you log in, you'll be prompted to create a password. Once you've set a password, your account for the IRIS Community will be activated.

Forgotten password?

Click here to reset your password to the IRIS Community.