View or update existing cases

You can use the Cases page in the IRIS Community to view cases that you've raised.

(If you're a Community Administrator, you'll be able to see cases that you've raised, as well as cases that have been raised by your colleagues)

If a case requires your attention (for example, if the team need further information), you'll be notified via email and then details will be displayed on both:

• Your Home page, in the section ""Cases requiring your attention""

• Your Cases page, with a Status of ""On Hold""

To provide additional information or to respond to our Support team, click on the Case Number - from here, you'll be able to add Case Comments and the team will be notified.

If you'd like us to cancel or close your case, please let us know by adding a Case Comment.

Your case will auto-close within 7 days if we've not heard back from you, but if you have any questions or think we've missed something, please let us know and we'll re-open your case.