View or update existing cases

The Cases page in IRIS Community displays cases you have raised.

If you are a Community Administrator, cases raised by your colleagues are also displayed.

If a case requires your attention, for example if the team require further information, you are notified by email and the details are displayed on both:

• Your Home page, in the Cases that require your attention section

• Your Cases page, with a status of On Hold

To provide additional information or to respond to the team, select the Case Number. From here, you are able to Add New Case Comment and the team are notified.

Uploading files to your case can be done with the Files field, with a simple drag and drop, or by using the Upload Files option to search.

Print Comments can be used to create a copy of the Case Comments.

If you would like us to cancel or close your case, let us know by adding a Case Comment.

Your case automatically closes within seven days if we have not heard back from you. If you have any questions or think we have missed something, let us know and we can re-open your case.