Manage Cases

You can use the Cases page in the IRIS Community to raise a new case or manage an existing one.

Choose the right team

To help us direct your case to the right team first time, select the most relevant option from Team dropdown menu when raising a case: 

• Technical Support — For help with an IRIS product you have subscribed to.
• Billing Ops — For invoice and licence queries.
• Credit Control — For payment and statement queries.
• Renewals — For contract queries.
• Customer Relations — For when raising a complaint. For more information about our formal complaint process, go to https://www.iris.co.uk/formal-complaint-procedure/(opens in a new tab).

How to raise a case

For information on how to raise a case, visit Create a case.

We have documented our Service Level Targets so you know what to expect when raising a case with IRIS Software Group.