Create a case

You can use the Home page in the IRIS Community to create a case, but we recommend you create a case from the Assets (Products) page as this automatically displays all of the products that you own.

You'll then need to complete the following:

• Case Type (select from the dropdown as relevant)

• Priority (select from the dropdown as relevant)

• Category (select from the dropdown as relevant)

• Subject (a brief description of the issue you're facing)

• Description (please provide as much information as possible, including details of error messages and any screen shots)

In line with GDPR please don't upload any documents containing personally identifiable information. Uploads are subject to the IRIS Privacy Policy and Terms and conditions.