Create a case

To create a case, select either the Home page, from the Assets (Products) page, or from within an individual Asset's details in IRIS Community, and locate the Create Case section.

The options and wording of Create Case will vary based on the options selected.

To see what information is required for a technical case, please visit the Create a Case best practice guide.

Then complete the following:

• Team - select the correct Team the case relates to.

• Case Type or Case Reason - select the case type or reason from the options provided.

• Priority - If available, select the case priority.

Dependent on the Team selected further information is required. For Technical Support:

• Asset - Locate the asset the case relates to.

• Category - Choose the relevant category.

• Software Issue - If the Case Type is Incident, select the correct software issue.

• Subject - Give a brief description of the issue you are facing.

• Description - Provide as much information as possible to support your case. For a Technical Support case this could include screen shots and any error messages received.

For all other Teams complete:

• Case Subject - Give a brief description of the issue you are facing.

• Case Description - Provide as much information as possible to support your case. For a Technical Support case this could include screen shots and any error messages received.

In line with GDPR, please do not upload any documents containing personally identifiable information. Uploads are subject to the IRIS Privacy Policy and Terms and Conditions.