Record client refunds

The DD mandate facilitates the use of Direct Debits as a Recurring Receipt against a client. The mandate is one part of the recurring receipt process and provides the system with the relevant information for the collection of the direct debit. Please note that only one direct debit mandate can be attached to a client.

1. Navigate to the DD Mandate page on the Client Menu. On the DD Mandate page it is possible to set the following details:

   • Client Refunds (formerly known as Cheque Payments to Clients) are used to record that a reimbursement to the client is required. They are used when a client has overpaid their account. The Client Refund action can be found from the Clients DRS Transactions.

   • Outstanding DRS transactions for the client that is selected. Selecting an outstanding transaction will populate the amount to be refunded automatically.

   • The lower section of the screen allows the input of various details for the refund:

     FIELD	DESCRIPTION
     Balance	This shows the current DRS balance for the client.
     Bank	Select the bank from which the refund will be made.
     Item Date	Enter the date which will appear on this transaction.
     Item Date	Enter the date which will appear on this transaction.
     Payment Reference	Enter a reference for the refund.
     Payee	Enter the payee for the refund.
     Amount	Enter the amount for the cheque.
     Amount in Words	This will be generated by the system once the amount has been entered.

2. Once all of the information has been entered click Refund to confirm the client refund.