2-Factor authentication (2FA)
When 2FA is enforced, users will be required to enter a code, along with their username and password, to login. The code will be generated by a smartphone Authentication App (Google/MS/Authy/andOTP are some examples).
2FA can be enforced for Payroll Department users, Employer / Employee users, or both.
If 2FA has not been enforced to a user type, an individual user can enable 2FA for their own account.
From your My ePay Window dashboard;
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Select Administration.
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Select Details.
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From Enforce additional authentication for Payroll Department Level Users select Enable 2FA.
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Select Save Settings.
Next time the payroll department user logs in they will be directed to link a smartphone authenticator app. After this, when logging in, the user will need to provide a code generated by the app as well as their username and password.
Employer and Employee users
From your My ePay Window dashboard;
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Select Employers.
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Select the employer from the list.
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Select Administration.
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Select Details.
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From Enforce additional authentication for Payroll Department Level Users select Enable 2FA.
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Select Save Employer details.
Next time the employer or employee user logs in they will be directed to link a smartphone authenticator app. After this, when logging in, the user will need to provide a code generated by the app as well as their username and password.
If you cannot access the app, you can reset 2FA during the logon process. Select Forget Authenticator and enter your username. You will receive an email with a link to verify your identity and reset 2FA.