Using the Switch Accounts feature
The new Switch Accounts feature allows users to access multiple My ePay Window accounts using a single email address. This enhancement simplifies login and account management, especially for users who hold multiple roles (e.g., employer and employee) across different companies.
Key Benefits
- Single Email Access: Use one email address for multiple My ePay Window accounts.
- Flexible Account Linking: Link 2 to 100 accounts to the same email.
- Quick Switching: Seamlessly switch between accounts without logging out.
Logging In
- Go to the My ePay Window login page.
- Enter your email address and password.
- After authentication, you will be directed to a new account selection screen before reaching the dashboard.
Account Selection Screen
- Displays all accounts linked to your email.
- Each account shows:
- Account Type (e.g., Payroll Department, IRIS Admin, Employee)
- Bureau Name
- Company Name
- Search and Scroll: Available if you have more than three accounts.
- Special Account Labels:
- Leaver: Indicates you’ve left the company; access remains for 15 months.
- Deactivated: Account is inactive and cannot be accessed.
Switching Between Accounts
- From any dashboard, click your Name in the top-right corner.
- Select Switch Accounts.
- Choose the account you want to switch to.
- You’ll be redirected to the selected account’s dashboard without logging out.
Logging Out
- Click your Name in the top-right corner.
- Select Logout to return to the login screen.