Enable support access
In some instances, the support team may need access to your account to help resolve problems or answer questions.
Support access is automatically disabled after 30 days.
To grant access:
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Select the employer name in the main menu and go to Settings > Users.
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Select the box to enable support access.
This only gives the support team access to the current employer.
Once you have a resolution, you should deselect this option to remove support access, otherwise it will be automatically disabled after 30 days.