Troubleshooting: Install and update

IRIS Payroll Basics

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The majority of installation/update issues are resolved by running the installer while logged in as the PC’s local administrator account or as a domain administrator for network setups.

If an installation fails to complete successfully, right-clicking on the file and choosing the option Run as administrator. If this still fails to complete, you may need to refer to your IT support to either run the update on your behalf or assign your PC user account sufficient permission to run the installer.

• After updating you are asked for your licence details / your payroll data is missing

• Module E32DLL2.DLL failed to register

• Installing to the wrong location

• Not enough disk space error and Move data failed

• User Permissions

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