Troubleshooting: Install and update

IRIS Earnie

The majority of installation/update issues are resolved by running the installer while logged in as the PC’s local administrator account or as a domain administrator for network setups.

If an installation fails to complete successfully, right-clicking on the file and choosing the option Run as administrator. If this still fails to complete, you may need to refer to your IT support to either run the update on your behalf or assign your PC user account sufficient permission to run the installer.

• Auto Update - Failed to download, couldn’t connect or 404 not found

• Update installation failed the file is being used by another process – Backup Failed.

• Not enough disk space error and Move data failed.

• Error 432: Setup has detected that unInstallShield is in use. Please close unInstallshield and restart setup.

• Error 623: File Transfer Error.

• Error 1327: Invalid Drive.

• Error 1603: Fatal Error during installation.

• Error 1706: No valid source file could be found.

• Error 1730: You must be an administrator to remove this application.

• Error 1904: Module E32DLL2.DLL failed to register.

• We have found a problem with the installation file. Do you want to attempt to repair this file?

• Installing to the wrong location.

• Installing the wrong software.

• After updating you are asked for your licence details / your payroll data is missing.

• Mapped drive missing during installation.

• Network Installations.

• After installing an update, Payroll does not open.

• Setup doesn’t run past first extraction step.

• Some files could not be created.

• Windows user Account Controls Prompt for auto update.

• User Permissions

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