Unable to Sign In

The Unable to sign in message is displayed when you try to sign in to an IRIS Software Group group product using an IRIS Identity account.

We recommend checking the following:

• Whether Caps Lock or Num Lock is on
• Your keyboard language settings as the keys used might not produce the same character on the screen

• Make sure passwords entered using a password manager are being updated when you reset or change your password, and, if using auto-fill, it is not using an old password

  For guidance on managing passwords stored in Google Chrome, go to Google Support.

• You have entered your full email address in Username
• If pasting a copy of your password that no additional spaces have been added at the beginning or end

If you are sure the Username and Password you are entering are correct, but you are still having problems signing in, we recommend resetting your password.