Privacy policy

Privacy notice

This privacy notice relates to IRIS Networx, the software providers and data processors.

This is information from IRIS Software Group Ltd (IRIS), the owners of IRIS Networx about how your personal information is used in relation to the IRIS Networx application

This statement only covers the IRIS Networx application and related, and not any additional services provided by IRIS or others.

The use of 'we', 'us' or 'our' below, refers to IRIS.

Who to contact

IRIS Networx acts as data processor and your employer acts as data controller. If you have a specific question or concern about how your data is processed by IRIS Networx, please speak to your employer in the first instance. Your employer may contact us for further information where appropriate.

Our address is IRIS Group Limited (470 London Road, Slough, SL3 8QY).

Cookies and analytics

This product uses cookies. Cookies are small text files stored on your computer when you visit certain sites. They are used to remember your preferences.

Strictly necessary cookies

IRIS Networx uses essential cookies to carry out activities that are strictly necessary for the operation or delivery of the Service. These cookies are used for activities which are strictly necessary to deliver or operate the service you requested from us and do not require consent.

Measurement and analytics cookies

IRIS Networx also uses optional cookies to measure traffic and analyse user behaviour with the goal of improving the service.

Name of Cookie	Purpose	Place of Processing	Expiry
Gainsight	We use the information to understand how users interact with the product. IRIS uses this data for analytics purposes to improve our products.	EU	24 Months

Purpose and Legal Basis for Processing

IRIS is constantly aiming to improve its products for its customers. When you consent to the placing of analytics cookies within a product you are using, we use a supplier called Gainsight to collect information to help us understand how a user interact with the Product. The purpose of this is generally to understand and improve our customers experience when using our products.

Common questions

Find answers to some of the most common questions about data privacy in IRIS Networx here:

Question	Answer
What are your rights?	You have certain rights under data protection laws, such as the right to be informed about how your personal information is being used, and the right to access the personal information held about you. You will need to speak to your employer about the full rights available to you and how you may exercise your rights in relation to the processing of your data.
Where is your data stored?	All of your personal data within IRIS Networx is kept on secure computer servers located in the United Kingdom. If you choose to allow analytics cookies in your settings, any analytics data that is collected about your visit is stored on secure servers within the EU. These servers are managed by our analytics partner, Gainsight (See Cookies and analytics).
How do we keep your data secure?	Our UK data centres are in secure locations and protected with various security features, including firewalls and IP restrictions. The IRIS Networx software and the servers they are on undergo routine security testing. If you would like more detail, please send a formal request for information. We provide various methods of user account authentication, with options for different third-party providers and technologies. Ask your employer about the method of authentication they have configured for you.
For how long is your data stored?	Data is stored on the system in line with your employer's data retention policy and you should contact them for information. We do not keep a copy of your personal data after you or your employer has deleted it, although a log of the change may be kept for a limited period for auditing or legal purposes. You employer has access to these logs and is responsible for managing and deleting them in line with their retention policy.
Who do we share your personal data with?	We share the data with our sub processor Gainsight.
What data do we collect?	If you consent to the analytics cookie, we will collect anonymous information about your usage activity within the Product, such as the most frequently used functionality and the session duration. The cookie will also collect some commercial data such as company name, county code, company location, inferred company industry, licence number. No cookies are stored on your device, or data collected and shared on your use of the product unless you have consented.
How long do we keep the data?	Data is retained within Gainsight for a rolling 24-month period and will be automatically deleted after this time.
Where do we store your personal data?	Your data is stored on secure servers within the EU. We are committed to ensuring that your information is secure. IRIS has implemented generally accepted standards of technology and operational security in order to protect personal data from loss, misuse, or unauthorised alteration or destruction, in accordance with the requirements of data protection laws.