Enable and configure security questions

If you want your employees to set security questions to use for extra security when resetting forgotten passwords, you first need to:

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  • Configure the list of security questions that users will be able to select from

Enable security questions

  1. Go to Admin.

  1. From the General Settings section, select System Properties.
  1. From the list of System Properties select Logon & Session.
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Configure available security questions

  1. Go to Admin.
  1. From the General Settings section, select System Lists.

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  3. To configure the list of available questions, select Security Questions. You will see the System List Items – Security Questions screen which lists any existing security questions.

  4. Use the options on this screen as required:

    • To edit an existing security question, select Edit, and then use the screen displayed to change the details .

    • To add a new security question, select Add System List Item or Quick Add Items, and then use the screen displayed to add the new question and its details.

    • To remove a security question that is no longer needed, select Delete.

  1. Use the options on this screen as required:
    • To edit an existing security question, select Edit, and then use the screen displayed to change the details .
    • To add a new security question, select Add System List Item and then use the screen displayed to add the new question.
    • To remove a security question that is no longer needed, select Delete.

Setting a security question: employees

When you have enabled security question functionality, employees will see a message the next time they try to log in to the system. 

To continue to log in, they must:

  • Select a security question. The options available for selection depend on the list of questions that you’ve configured in Admin (System list).
  • Type and confirm their answer to the selected question.
  • Save the details.

Whenever employees reset their password in future, they will be prompted to select and answer the security question.