Known issues

This page displays any current issues in IRIS Cascade. We recommend that you bookmark this page. Here you can check if we are aware of an issue and find any available workarounds.

If you encounter any issues, we recommend you clear cache and cookies first. Learn how to clear your cache in Chrome or learn how to clear your cache in Edge.

If you are still encountering an issue that is not listed below, please contact the Service Desk on 0344 815 5555 or raise a ticket.

July 2024

17 July 2024

Incorrect Average Holiday Pay calculations

The incorrect reference period is being used to calculate Average Holiday Pay. This could cause the amount calculated to be incorrect.


A pay element for overtime that is set up to be included in Average Holiday Pay has only been paid once in the past 12 months.

The system is calculating Average Holiday Pay only using the period that the payment was made in, instead of using a 12 month reference period.

We are working on a resolution, please check back for any updates.

June 2024

Rates added together in Element Import

11 June 2024

A fix for this issue was previously released, but due to an additional issue, this fix been removed.

In Element import (Payroll > Processing > Element Import), the system is incorrectly adding rate values together when there are two different values against the same element.

Duplicated rates in Element Import

This issue has now been resolved. However, if you have experienced this issue you will need to do one of the following to remove the duplicates:

  • Restore back to a point prior to the Elements Import that created the duplicates. Then re-import.

  • Delete duplicates manually.

If you have difficulty with either of these solutions, request assistance from IRIS Cascade Support team.


The rate is being duplicated rather than updated during Element Import (Processing > Element import).

Where the Input Value should be overwritten, it remains the same and an additional line is added with the new Input Value.



Input Value for Hourly Rate Weekly should have changed for 5.00 to 25.00. Instead a new Hourly Rate Weekly was added with the new Input Value of 25.00.