Known issues

This page displays any current issues in IRIS Cascade. We recommend that you bookmark this page. Here you can check if we are aware of an issue and find any available workarounds.

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If you are still encountering an issue that is not listed below, please contact the Service Desk on 0344 815 5555 or raise a ticket.

11th March 2026

We are aware of the ongoing performance issue currently affecting some of our services. Please rest assured that our teams are actively working to resolve the situation as quickly as possible.

If you have already reported this issue to us, you can expect to receive updates directly through your existing support ticket. For those who have not yet raised a case, we kindly ask that you submit a request via our Community Portal so we can assist you promptly.

Thank you for your patience and understanding while we work to restore optimal performance. If you have any questions or need further assistance, please don’t hesitate to contact us.

4 February 2026

Actions buttons on some vertical screens

We are aware of some screens where the Action buttons along the bottom are not being aligned further up the screen after the data has loaded..

The areas in question are;

In HR any of the catalogues (Query and Groups catalogue etc)

In payroll, Application data > Pay Element > Groups > Add

The areas in question are still usable so we will be working towards correcting the issues in the coming releases.