Known issues in the IRIS HR API

This topic lists any outstanding known issues, together with any workarounds available.

We are actively working to resolve these issues and will release fixes as soon as possible.

Description Dates Affected Status

API access temporarily suspended - updated: 14:00, 14 October 2024

 

We have identified the issue and are working hard to resolve it. We estimate the API will remain unavailable until at least Wednesday 16 October 2024, but will provide more updates if this changes.

 

API access temporarily suspended - updated: 13:30, 10 October 2024

We are currently working hard to resolve this issue as quickly as possible. At present, the API will remain off today (10 October) and tomorrow (11 October 2024).

 

We aim to provide a further update by close of business tomorrow (11 October 2024), indicating whether this issue is expected to continue into next week.

 

We are aware many of you have built processes around the API, and recommend using temporary options as a back-up until it is resolved.

 

Once again, we apologise for any inconvenience this may have caused.

 

API access temporarily suspended: 09:00, 10 October 2024

As some of you may be aware, there has been an issue with data syncing to the IRIS HR API.

We currently cannot provide a full breakdown of the incident, so have decided to temporarily suspend all access to the API to ensure data integrity.

 

We apologise for any inconvenience this may cause. At present, any API calls will result in a 404 error.

We will provide an update once the issue has been resolved and when the API is available again.

 

 9 October 2024 to present In progress
We have identified a sync performance issue, resulting in updates from IRIS Cascade not returning to the API for fields including display ID, working status, and job titles. 3 October 2024 to present In progress
An issue is causing a delay when syncing between IRIS Cascade and the API. 25 to 27 September 2024 Resolved
An internal service issue prevented new data from syncing between IRIS Cascade and the API.
4 to 6 September 2024
Resolved