Dealing with Returned Customer Payments

There may be occasions where a payment made to your establishment / organisation from a customer is returned, for example, the payment shows as returned to the customer on the bank statement. If a payment has been returned, the receipt for the payment in IRIS Financials needs to be cancelled.

This topic assumes you are familiar with how to run a document enquiry to find the document that needs to be cancelled. For more information, please see Running a Document Enquiry.

1. On the Document Enquiry window, right-select the document which relates to the returned payment, then select Cancel Receipt from the pop-up menu.
   

2. The IRIS Financials Reporting Services Browser window is displayed with the message that the document has been submitted for cancellation. Select X to close the message and return to the Document Enquiry window.
   

3. To view the cancelled document, run a document enquiry for RECX - Cancelled Receipts documents. The original invoice is then available to be allocated again when payment is received.