Amending Partial Disputes in Direct Debit Emailer
Partial disputes can be amended if part of the dispute is resolved.
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Open the applicable collection list in Direct Debit Emailer, then expand the applicable customer to view the transactions.
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Right-select on the original sales invoice, then select Dispute Transaction.
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Dispute Handleris launched. Go to Dispute History then selectAmend Dispute.
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The Amend Dispute dialog displays. Make the required changes, then select Post.
The Paylist has been successfully refreshed message displays. The amendment is logged in the document comments. To view these, select View Comment.
The IRIS Financials Dispute document is also updated.